Shipping Policy

Welcome to Roota!
This Shipping Policy explains how orders are processed, handled, and delivered within Pakistan. By purchasing from Roota or its registered vendors, you agree to the terms outlined below.

1. Shipping Coverage

Roota currently delivers orders only within Pakistan.
We ship to all major cities, towns, and serviceable areas covered by our delivery partners, including but not limited to:

• Karachi

• Lahore

• Islamabad

• Rawalpindi

• Faisalabad

• Multan

• Peshawar

• Quetta

If your area is not serviceable, you will be notified during checkout or by our customer support team.

2. Processing Time

• Orders are usually processed within 1–3 business days after confirmation.

• For products sold by third-party vendors, processing time may vary depending on product availability or location.

• Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

• Standard delivery across Pakistan usually takes 3–7 business days after dispatch.

• Remote or rural areas may take up to 10 days.

• Delivery time may vary depending on courier operations, weather, or national holidays.

4. Shipping Charges

• Shipping costs are displayed at checkout before you complete your purchase.

• Some vendors offer free shipping on selected products or minimum order amounts.

• Any promotional free shipping offers apply as per the conditions mentioned at the time of purchase.

5. Order Tracking

Once your order is dispatched, you will receive:

• A tracking number, and

• A link to track your parcel via the courier partner’s website or through your Roota account.

If you face issues tracking your order, please contact our support team at [support@yourdomain.com].

6. Multiple Shipments

If your order includes items from different vendors, your products may arrive in separate packages and on different delivery dates.
Each package will have its own tracking information.

7. Delayed or Failed Deliveries

Roota strives to ensure timely delivery, but delays may occur due to:

• Inaccurate shipping details

• Courier delays or strikes

• Weather or unforeseen circumstances

If a delivery attempt fails because the recipient was unavailable, the courier will make up to two re-attempts before returning the parcel to the vendor.

8. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery at [support@yourdomain.com] with:

• Your order number

• Photos of the product and packaging

Our team will coordinate with the vendor or courier for resolution.

9. Change of Shipping Address

You may update your shipping address before dispatch by contacting our support team.
Once an order is shipped, the address cannot be changed.